There is a free on-site car park and a coach park area. Due to the nature of the site, specific areas of the gardens and the lower chambers have limited access to some people of lower mobility and wheelchair users. The first chamber, The Rum Store, is fully accessible for all persons, including wheelchair users and an adapted group tour can be offered by prior arrangement.
Wheelchair accessibility ~ the car park; ticket office; adapted toilet; Walled Garden with gift shops, picnic area (on the lawn or under cover) and vending machine refreshments; main lawn with bronze ‘Midsummer Eve’ faery statue; and the first of the three Caverns (known as the Rum Store) are all accessible for wheelchair users and are on the same level. Four out of the total 13 information points are along the route that is wholly accessible (the remaining 9 information points are down the steps in the other two Caverns). The accessible Rum Store Cavern is where concerts and events are held, and houses our comprehensive Minerals of the Southwest display. We charge a discretionary £2 entrance to these areas, for customers unable to manage the steps to the other Caverns or the Woodland Walk.
The Cathedral Chamber and the 3rd Cavern with underground lake are accessed via a flight of 60 steps with handrails from the Rum Store Chamber. The Terraced Garden would be partially accessible for a short walk following zigzag pathways; and then a short flight of steps leads to the Enchanted Dell in the lower part of Quarry Wood. The rest of the 20 mins. round Woodland Walk is fairly steep in places and may not be fully accessible.
Dogs on leads with careful owners are welcome at all times in all our outdoor areas (due to Health & Safety dogs are not allowed underground, with the exception of assistance dogs). Dog waste is composted on site – biodegradable doggy bags are available from the Ticket Office, and a doggy waste bin is provided. Shaded parking is available and there is a quiet, shaded area with water, where dogs may be left whilst you are underground if you wish.